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SHIPPING POLICY

SHIPPING CHARGE

All price on our website has included shipping to all countries.

ORDER CONFIRMATION

Once you place the order you get an email confirming it. At that point we pre-authorized your credit card and get the order ready for production, we will probably ship your product within 7-10 days after finish and it will probably reach you within 5 to 7 business days by express to door. 

TRACKING YOUR SHIPMENT

Once your product is shipped, you'll get an email with a tracking number. Use that tracking number at the carrier's website (for example FedEx) to see when it's coming.

RECEIVING THE PRODUCT

We ship via common carriers(FedEx, DHL, UPS or TNT), safe transfer. Upon receiving the item, please inspect the box carefully for damages. If you notice any damages, take pictures and email them to us before unpacking and assembling. We will handle with the delivery company and get back to you ASAP with instructions. 

DAMAGED PRODUCT

In the unlikely event that this happens, we got your back. All you need to do is inspect the products within 5 days of the day you receive it. If there are any problems, give us an email. If any part is missing, we'll ship it to you ASAP. If any part is damaged, we'll ship it to you ASAP. Keep the damaged item, as we may need it back (at no cost or inconvenience to you).

 At any rate, XG INFLATABLE is not responsible for any unauthorized repairs or returns and will not pay for any of the said. 


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