newsletter

return policy

RETURNS AND REFUNDS POLICY

Your satisfaction as a customer is important to us and we are looking to make everything right by you, from the moment you enter our store until you start tumbling at home. If anything is not satisfactory in your experience with us, we will govern ourselves by the policy described below. If a matter comes up that is not covered by the below we will use solid business logic and fair policies to resolve any issues, under prevailing law. 

We offers a 30 day return window on most products (starting from the day you received the your products). To qualify for the return, the product must be in a sale-able condition in original packing materials. 

Refund will be promptly issued upon us receiving and inspecting our product. The refund will be issued for the purchase price minus shipping costs.

THERE ARE A FEW EXCEPTIONS TO THE RETURN/REFUND POLICY:

Damaged or defective items would be replaced at no additional cost.
Items that are not in "new" condition that is re-sellable, in original packaging materials may not qualify for a refund.
Items given for free do not have any cash value.
Items shipped back before talking to a ibigbean service person and obtaining a written authorization will not be refunded.
Items that have been at the customer's possession for more than 30 days cannot be returned.

HOW TO RETURN?

Simply contact us at export@xginflatable.com . A dedicated staff member will guide you through the process. Funds will be refunded according to the policy above to the same account you used to make the purchase. 


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